Tag: operational workflows

  • Implementing Custom AI Agents in Dynamics 365 Business Central: 2026 Wave 1 Best Practices

    Introduction Artificial intelligence is no longer a side project in enterprise resource planning (ERP). In the 2026 wave 1 release of Microsoft Dynamics 365 Business Central, Microsoft introduced the ability to build and manage custom AI agents directly inside the application. Instead of waiting for vendor‑provided automations, operations teams can design agents that monitor events,…

  • How to Prepare Your ERP, CRM & E-Commerce Systems for Agentic Personalization and AI-Driven Journeys

    Introduction: the shift to agentic personalization Customer interactions are evolving. Traditional personalization used static rules and purchase history, but outcomes are stalling. According to industry analysis, the effectiveness of simple purchase-history-based recommendations dropped by nearly a quarter compared to early generic algorithms. Customers increasingly expect relevant, timely guidance and dislike robotic chatbots or irrelevant ads.…

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