Tag: AI agents
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What Is Model Context Protocol? AI chat assistants and agents have matured from simple question‑answer bots into powerful tools that can manipulate business data, generate orders and trigger actions on behalf of users. Most organisations, however, still access ERP data through traditional REST APIs or custom connectors. These interfaces expose data but don’t tell the…
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Artificial intelligence has quietly moved from a sidebar feature to the core of modern enterprise systems. Microsoft’s 2026 release wave introduced native AI agents throughout Dynamics 365 Finance, Supply Chain Management, and Business Central. These agents no longer act as simple assistants; they plan, reason, and execute work on behalf of finance teams, supply planners and…
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Every release wave of Microsoft Dynamics 365 Business Central brings incremental improvements. The 2026 Wave 1 update is different: it introduces the ability to design and run custom AI agents directly inside the ERP. These agents go beyond simple chat assistants. They can follow instructions, make decisions, and perform tasks such as validating orders or…
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Why Returns Management Matters in 2026 Returns are no longer an afterthought in e‑commerce — they define loyalty in a world where AI agents are starting to buy on behalf of customers. Recent trend reports highlight that operational maturity, transparent policies, and a seamless post‑purchase experience now determine competitive advantage. When an AI agent completes…
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AI Agents in Procurement: A Practical Guide to Autonomous Buying in Dynamics 365 and ERP Understanding AI Agents versus Chatbots in Procurement In procurement there’s a big difference between a chatbot that provides answers and an agent that actually performs work. Chatbots are good at summarizing documents or fielding quick questions but they have no memory…
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As 2026 unfolds, the way people shop online is rapidly shifting. Instead of clicking through websites and managing carts, customers are beginning to chat with AI assistants that understand intent, compare products and handle the transaction. This new paradigm-often described as conversational commerce-is already driving huge increases in traffic and sales. Adobe Digital Insights reported…